Frequently Asked Questions
Everything you need to know about our smart cleaning solutions.
How long does shipping take for my Roborock vacuum?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for open products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Roborock products come with a warranty?
Yes, all new Roborock robot vacuums and cordless mops come with a 1-year limited warranty that covers defects in materials and workmanship under normal home use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Affirm financing.
How often should I replace the brushes and filters?
For optimal performance, we recommend replacing the main brush every 6-12 months, side brushes every 3-6 months, and the HEPA filter every 2-3 months depending on usage frequency.
Can I use third-party cleaning solutions in my Roborock?
To prevent internal damage and maintain your warranty, we recommend using only water or the officially branded Roborock Multi-Surface Floor Cleaning Solution in the water tank.